Support Services

Student Helpdesks

Our Student Helpdesks are available to answer any of your questions across all campuses. The Student Helpdesks can direct you to places on campus, make appointments for you, issue library resources for you to use, and help you with your computing issues. They are also a point of contact with the wider support services team. Don’t know who to ask? Start with the Student Helpdesks!

0800 141 121

Student Helpdesks are located:
Petone Campus: Learning Commons, Level 2
Porirua Campus: Library/Te Kete W­ānanga
Te Auaha Campus: Library, Level 3
Wellington Hospitality Campus: Library, Level 2
Auckland Campus: Room 204, Level 2

Pastoral support

Money issues? Problems at home? Feeling stressed? Relationship worries? Concerns in the classroom? Need to talk things over?

Life is full of challenges that can get in the way of your study. When those challenges occur, either with life or with study, we are here to help you. Our Engagement Advisors will work with you to put a plan in place to help you to manage obstacles, so you can focus on your studies and aim for success. Contact the Student Helpdesk to make an appointment.

Student advocacy

If you have any concerns or issues with your courses or your tutors, our Student Advocates are here to help you. They provide a listening ear and advice and can guide and support you through the process of resolving your issue.

Contact a Student Advocate through the Student Helpdesks, or at the Student Hub at the Porirua campus.



Our Engagement Advisors can help you get your money sorted. They will make sure you are supported with StudyLink, Work & Income or other appropriate funding. We can also help with providing budgeting advice or accessing hardship funds. Contact the Student Helpdesk to make an appointment.


We offer a variety of scholarships. The scholarships offer financial support to you so that you can complete your studies.  More information can be found on our websites or contact us through our email or  Further information can be found at This free tool brings together data from NZQA, Ministry of Education, Careers NZ, TEC, Universities NZ and MBIE into one simple place.



Are you struggling to work out your career pathway? Or are you on the right track but could still benefit from some helpful advice? We have a Careers Advisor which offers free one-on-one sessions to prospective students, current students, and graduates.

The Careers Advisor can help you match your interests and values with career options, investigate the current labour market and formulate an action plan to get you to where you want to be.

We also offer drop-in sessions and workshops to help prepare and check your CV, cover letters, and assist with interview preparation, to help maximise your employability.

Call 0800 141 121 or email to book an appointment.


Health services

We provide a range of health and well-being services to help you look after your physical and mental health. 

Subsidised WelTec and Whitireia student physio appointments are available at all Physio Spot clinics. 

Registering with your family doctor will likely keep your health costs lower. Most students are eligible for Community Services Card which will reduce the cost of healthcare and services. See the Work & Income website for further information and how to apply.

The Health Navigator NZ website is a non-profit community initiative providing a place for New Zealanders to find reliable and trustworthy health information and self-care resources. It focuses on promoting clear, consistent messages that enable users to get the information they need at the time they need it. Health Navigator is supported by District Health Boards around New Zealand (including Capital & Coast DHB) and is available in nearly 20 languages. 

Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. This service is completely free. 

Call Healthline free on 0800 611 116 if you: don’t have a family doctor; if you’re feeling unwell but you’re not sure if you need to see a doctor; for advice about what’s happening for you and next steps; if you want some advice about a family member or a friend who’s sick (if you are with them); if you want advice on finding services near you. 

Need help quitting smoking? Call Quitline free on 0800 778 778 or text 4006 or visit


Disabilities, mental wellbeing and learning difficulties

We will support you in your studies if you have a disability, mental or physical health issue or learning difficulty, either long-term or short-term. Our Engagement Advisors will work with you, your programme team, and any external providers, to explore accommodations to help you succeed in your learning. Contact the Student Helpdesk to make an appointment.


Free counselling is available to all students.

Piki is a free service for 18-25's to support those with mental distress. Students (18-25) can self-refer through the Piki website.  If you require assistance with the referral process, please contact or call 0800 141121.

Our student counselling services for all students are provided by Vitae, a team of independent counsellors located throughout New Zealand. We can support you in accessing these services, or you can self-refer – students are entitled to three free sessions. This service is available in an emergency – you can ring them at any time of the day or night.

WelTec student Online Self-Referral Form and Whitireia student Online Self-Referral Form

0508 664 981 (freephone, available 24/7)

WelTec Counselling Service

Whitireia Counselling Service

Māori student support


WelTec’s Tamaiti Whangai team support the success and participation of all Māori students across WelTec campuses, starting with a Māori Student Orientation and Mihi Whakatau, and continuing with other cultural events through the year. Services and support are wide and varied and include assistance with enrolment and scholarship information, mentoring and pastoral support, specialised academic support, advocacy, and pathway planning including employment options.

You’ll find the team at Te Whare Awhina, 28 Kensington Avenue, Petone Campus
(04) 9202 747


Tēnā koe! Nau mai, haere mai ki te Kura Matatini o Whitireia. Mai i te taha o te hau kainga a Ngāti Toa Rangatira me te Kura Matatini o Whitireia, nau mai, haere mai, whakatau mai ki a koe me tō whānau hoki, haere mai.

Whitireia and the local iwi, Ngāti Toa Rangatira, look forward to welcoming you and your whanau. The Pou Whakamanawa Māori responds to your needs as a Māori student, including mentoring and pastoral care. Opportunities to meet other Māori students include:

  • Pōwhiri and orientation activities
  • Māori specific workshops offering time management and study skills with whakawhanaungatanga and manaakitanga
  • Tuakana/teina or peer study contacts and study groups
  • Ako Ake – a designated Māori and Pasifika study space where you can also relax and socialise
  • Regular sports day and team sport occasions

You’ll find the Pou Whakamanawa Māori at Ako Ake, F012, Porirua Campus

Pasifika student support

Kia Ora; Talofa lava; Mālō e lelei; Kia orana; Talofa ni; Faka’alofa atu; Ni sa bula vinaka; Mauri; Talofa; Halo Olgeta; greetings and welcome.

On behalf of WelTec and Whitireia, we welcome you and your family to this, your study journey. From day one to graduation, we’ll help you settle into student life and make the most of your studies.

Our dedicated Pasifika advisors on all campuses provide academic, pastoral and cultural support to all our Pasifika students. An open door service provides information, advice and encouragement to help you achieve academic success. Our Pasifika orientation events, sports and cultural activities, and Pasifika spaces at the Petone and Porirua campuses will help you connect with other Pasifika students.

Petone Campus: Pasifika Centre, Student Hub
Porirua Campus: F014

International student support

The International Student Support team can provide confidential assistance and advice on any questions or concerns you might have in adapting to study and life in New Zealand, including:

  • Information and advice on accommodation options
  • Coping with homesickness and cultural differences as you adjust to living in New Zealand
  • General health and wellbeing
  • Information and advice on accessing welfare facilities, including personal health services, mental health services, drug education and counselling, and problem gambling
  • Advice on accessing information on sexuality education, health promotion, and sexual and reproductive health services
  • Student advocacy and grievance procedures
  • New Zealand law and legal issues
  • Assistance to anyone who is facing difficulties

As signatories to the New Zealand government's Education (Pastoral Care of International Students) Code of Practice 2016, WelTec and Whitireia are committed to ensuring that our international students are well informed, safe and properly cared for.

Wellington Campuses: The International Student Advisors are available Monday to Friday, 9 am - 4 pm. For after-hours emergencies only, please contact +64 27 2651 343
Petone Campus: International Office, Student Hub (T Block)
Porirua Campus: International office, Main reception
Phone: +64  4 920 2505

Auckland Campus: The International Student Support Advisors are available in Room 204, Monday to Friday, 9 am – 5 pm. For after-hours emergencies only, please contact +64 27 546 1581


Our libraries provide you with thousands of high-quality resources, both in hard copy and online, chosen to help you complete your assignments and support your learning. Book collections are held at most campuses, and you have 24-hour access to the electronic collections. Your student ID card is also your library card, and your student login is your login to access online library resources.  

Library staff can teach you how to build your information skills: how to access, select and use information and acknowledge it; and if you can’t find something you want, or don’t know what would be useful, the librarians are always ready to help you.

Library staff can help you to access:

  • Books, magazines and journals, including ebooks and online articles and multi-media
  • Online research databases
  • Course textbooks and recommended readings
  • Research and information skills support
  • APA referencing support
  • Subject guides

You can contact the library through the Student Helpdesks. To go straight to exploring the library online and find Library , go to the Library Homepage.

Library Opening Hours >

Learning support

We are here to help you succeed in your study. Our team of Learning Advisors will work with you in your classes alongside your tutor, in organised workshops or tutorials, or in small groups or by individually that you organise for yourself. Resources on many topics are available through Moodle.

 Learning Advisors work alongside you to:

  • show you learning, reading and writing strategies
  • give you useful feedback on your writing
  • develop your ideas and critical thinking
  • help you plan your workload

We do not proofread assignments for simple spelling and grammar mistakes, but we do have resources on how to proofread your own work. 

Make an appointment with us through the Student Helpdesks.

If you have a learning difficulty and would like to discuss support for this, make an appointment with an Engagement Advisor (Disability). They will assess your needs and make an individual support plan.