WelTec Agent Standards and Principles

Representatives who are contracted to WelTec are required to meet a high standard of professionalism, integrity, objectivity, transparency and confidentiality.

All agents who represent WelTec are required to comply with the principles and standards in: 

Education (Pastoral Care of International Students) Code of Practice (2016)

Read the Code of Practice here

The 2016 Code is also available in other languages along with a pamphlet that provides a summary of important information for international students and their families: Read about it here

London Statement of Principles

New Zealand is a signatory to the London Statement of Principles. These principles promote best practice among education agents and consultants supporting international students.

The principles require agents and consultants to:

  • practise responsible business ethics
  • provide current, accurate and honest information in an ethical manner
  • develop transparent business relationships with students and signatories through the use of written agreements
  • protect the interests of minors
  • provide current and up-to-date information that enables international students to make informed choices when selecting which agent or consultant to employ
  • act professionally
  • work with New Zealand signatories to raise ethical standards and best practice

New Zealand Privacy Act 1993

Agents/agencies must comply with the requirements of the New Zealand Privacy Act 1993. This includes (but is not limited to) complying with the information privacy principles, as detailed here
The full text of the Privacy Act 1993 is available here


Concerns about a WelTec-approved agent

If you have any complaints about the service provided to you by a registered WelTec agent, please let us know and we will investigate and respond to your concern.

If you wish to change your agent, let us know here.