WelTec agent standards and principles

Representatives who are contracted to WelTec are required to meet a high standard of professionalism, integrity, objectivity, transparency and confidentiality.

All agents who represent WelTec are required to comply with the principles and standards in: 

Education (Pastoral Care of International Students) Code of Practice (2016)

Read the Code of Practice here: http://www.legislation.govt.nz/regulation/public/2016/0057/latest/DLM6748147.html

The 2016 Code is also available in other languages along with a pamphlet that provides a summary of important information for international students and their families: http://www.nzqa.govt.nz/providers-partners/education-code-of-practice/code-of-practice-resources-languages/ 

London Statement of Principles

New Zealand is a signatory to the London Statement of Principles. These principles promote best practice among education agents and consultants supporting international students.

The principles require agents and consultants to:

  • practise responsible business ethics
  • provide current, accurate and honest information in an ethical manner
  • develop transparent business relationships with students and signatories through the use of written agreements
  • protect the interests of minors
  • provide current and up-to-date information that enables international students to make informed choices when selecting which agent or consultant to employ
  • act professionally
  • work with New Zealand signatories to raise ethical standards and best practice

New Zealand Privacy Act 1993

Agents/agencies must comply with the requirements of the New Zealand Privacy Act 1993. This includes (but is not limited to) complying with the information privacy principles, as detailed here: http://www.legislation.govt.nz/act/public/1993/0028/latest/DLM297038.html
The full text of the Privacy Act 1993 is available here: http://www.legislation.govt.nz/act/public/1993/0028/latest/DLM296639.html


Concerns about a WelTec-approved agent

If you have any complaints about the service provided to you by a registered WelTec agent, please let us know and we will investigate and respond to your concern.

If you wish to change your agent, let us know here.