SUPPORT SERVICES » Student Support

Student Support

» Ability Resource Services
» Cafeteria
» Career Advice
» Car parking
» Centrestage Salon
» Childcare
» Complaints Procedures
» Counselling Service
» Dynamics Gym
» Emergency Evacuation Procedure
» Financial Support
» Forms
» Harassment Prevention
» Information Centres
» International Office
» IT Support

» Justice of the Peace
» Learning Commons
» Learning Support
» Library
» Maori Student Support
» Pacific Student Support
» Payment of Course Fees
» Personal Education Plan (PEP)
» Recognition of Prior Learning (RPL)
» Results and Certificates
» Scholarships
» Security
» Smoke Free
» Student Allowance and Loans
» Student ID Cards
» Student Mentors
» Transfers / Changes to Enrolment
» Withdrawal and Refunds


Ability Resources

WelTec is committed to inclusive education and eliminating barriers for people with disabilities. If you are enrolled at WelTec and have an illness, a disability or a learning difficulty then we encourage you to contact our Ability Resource staff before you start your study.

WelTec have a dedicated and supportive team of people who will help to ensure that your specific needs are addressed by helping you set up your individual learning plan and any other resources you may need.

Contact us at:
Phone: 0800 141121
Email: learningcommons@weltec.ac.nz

Resource: Diversity Works 


Petone Campus

Location:            Student Hub, T Block
Opening Hours:  Monday to Thursday      7:30am – 6:00pm
                         Friday                          7:30am – 4:00pm
                         Please note these opening hours apply during term

Offers Bruno Rossi coffee, homemade cakes, slices, sushi, salad, pastas and fresh sandwiches, rolls and wraps. There is a snack machine, as well as hot and cold drink machines

Wellington Campus 

Location:           Level 3
Opening Hours:  Monday to Friday       8:00am – 2:30pm

Offers breakfast specials every day.  There is also a self-service lunch bar, which offers a variety of hot food, freshly made sandwiches, muffins, cakes & slices.

Career Advice

WelTec has a Career Counsellor who is available to assist students at all WelTec Campuses. If you are not sure what area of study you should take, or what career path your study can lead to, make an appointment to see or speak to the Career Counsellor.

Contact the Learning Commons to make an appointment
Phone: Phone: 0800 WelTec (935 832), Outside New Zealand: 64 4 9202 400
Email: careercounselling@weltec.ac.nz

Career Web Pages

Carparking and Student Parking Permits

Petone Campus

All cars parked in WelTec Petone campus parking areas need a parking permit. These include all parking inside the gates of the Petone Recreation Ground and N Block (Cuba Street) parking.

Free parking is available at the Udy Street car park.  Both Staff and Students do not require a parking permit to park here.

Students who wish to park in a controlled area may purchase a permit from the Information Centre, T Block, Petone Campus by producing their student ID card.

Parking permits must be displayed at all times when parking in WelTec parking controlled areas. A permit does not guarantee a car park. It only entitles the permit holder to park in the designated areas if space is available. Permit stickers must be placed on the rear window, on the driver’s side.

Wellington Campus

WelTec does not supply student parking at the Wellington Campus. The car parks in the basement are for staff and visitors only. However there are two designated mobility car parks in the basement of the building which are managed by the Disability Co-ordinator who can be contacted on telephone 9202 476.

The Capital Car Park and the Tournament Car Park parking buildings on Boulcott Street offer an early-bird rate for a full day’s parking. 

Christchurch Campus

Free carparking is available to students at the Christchurch campus.

The mobility carparks are outside the main entrance to Hoyts Theatre complex which is situated at the back of the Science Alive Building 392 Moorhouse Avenue.

Centrestage Salon

WelTec’s Hair and Beauty Salon is located on the First Floor of the Wellington CBD Campus. Our salons are not only a training salon for our students, but are run by our up-to-date, fully qualified hairdressing and beauty team.

It is our aim to ensure your visit to us is one to remember. We are fully professional and offer fashionable and contemporary styling and colouring meet your individual needs.

Centrestage students are only available during certain times. Please ask for availability.

For all hairdressing appointments:
Phone: (04) 9316 934 or 0800 WelTec
Email: saloncentrestage@weltec.ac.nz

For beauty clinic appointments
Phone: (04) 9316 933 or 0800 WelTec (Fridays 9.15am to 3.30pm).


Te Whare Ako, WelTec's Childcare Centre provides early childhood education and care for children aged between 3 months and 5 years.

Location: 9 Elizabeth St, Petone Campus
Hours: 7.45am – 5. 15pm, Mon to Fri
Phone: (04) 920 2407 or 0800 WelTec
Email: tewhareako@weltec.ac.nz


Complaints Process

You are always welcome to provide feedback aimed at either improving services or identifying instances of good practice.
Please complete a Feedback form and email it to complaints@weltec.ac.nz or drop it in to a Student Information desk at any campus.

If you are unhappy about a situation, you should try to talk about it directly with the person concerned in an attempt to resolve it together. If you are not able to achieve this or if you believe the situation has had a direct or significant adverse impact on you, the following options are available:

  • Tell a WelTec staff member
  • Talk to the Students’ Association
  • Fill out a WelTec Confidential Complaint Form.
    You may attach a letter or email explaining your complaint and give it to a WelTec staff member, the Students’ Association or send it to the Academic Director.

The full Feedback and Complaints Policy can be viewed here.

 Counselling Services for Students


Dynamics Gym

Emergency Evacuation Procedures

Upon hearing the alarm, either sirens or bells:

In an emergency evacuation you should:

If an earthquake occurs:

  • Leave the building with the rest of the class. Use exits indicated on the “Fire Action” notices displayed in every room and go to your assembly area. Do not use lifts
  • Arrange for someone to stay with students with a physical disability and tell the fire warden where they are located. Students with a disability should discuss an individual evacuation plan with the Ability Resource Co-ordinator
  • Turn off all electrical equipment, and make your work area safe
  • Stay with your class. Your tutor will check the register to ensure all class members have left the building safely
  • Do not re-enter the building until authorised to do so
  • Remain calm
  • DO NOT use lifts
  • DO NOT stop to collect personal belongings such as bags etc
  • DO NOT take food or drink with you
  • Keep smoke stop doors closed at all times
  • Stay in the area you are in
  • Move away from windows, glass partitions and from any equipment that could fall on you or that could move about
  • Take cover under solid furniture such as tables or desks
  • Beware of falling ceiling tiles if unable to gain shelter
  • Keep calm. Help anyone who may panic
  • If you are in a lift, get out of the lift at whatever floor it stops at. Stay on that floor until told to evacuate. DO NOT ATTEMPT TO RETURN TO THE CLASSROOM/WORKSHOP
  • Do not leave the building until told to do so. A warden will give this instruction

The building will only be evacuated if it is dangerous to stay inside. It is possible that an earthquake would set off fire alarms.

Reporting Accidents and Incidents
All accidents and incidents that occur within any campus or during learning activities outside the campus (including field trips) must be reported to your tutor as soon as possible (no longer than 24 hours). The tutor will then complete an Accident Report Form and Accident Investigation Form to submit to the relevant Head of School.

Financial Support

It’s not easy to manage your dollars as a student and some students don’t have enough income to meet their basic needs. WelTec has a qualified Budget Advisor who is available to help you make your money go further, or to connect you with extra support if things get really tough. Help is also available for any StudyLink or Work and Income issues you may be experiencing.

Contact at:
Phone: 0800 141121
Email: learningcommons@weltec.ac.nz

For more information, see Financial Support 


Click the links below for the appropriate form.

Harassment Prevention

WelTec is committed to a safe learning and working environment. As such, WelTec actively promotes its policy of harassment prevention for both staff and students.

Any member of the institute’s community who believe they are being subjected to harassment, be it sexual, racial or bullying, should contact one of the WelTec contact persons.

The contact person is responsible for listening to you and taking down a written statement. They will outline the options open to you and offer to arrange any assistance you may require. They will ensure your complaint is dealt with as soon as possible and inform you of any developments.

Students and staff are welcome to, and are actively encouraged to, have a support person present at any time during the process for dealing with harassment.

Please contact the Academic Director's Office or Human Resources on (04) 9202 409, (04) 9202 410 or (04) 9202 786.

If at any time you are not happy with the process, or you do not feel comfortable dealing with the matter inside WelTec, you may contact the Human Rights Commission on (04) 4739 981. They will give you information on what to do next.

Information Centre

The Information Centre provides up-to-date information on all WelTec programmes.  Get an enrolment pack or find out more information about one of our programmes.

Our Student Advisors can help you find a programme that will meet your needs, or put you in touch with the relevant WelTec staff so that you can get more in-depth information on the programmes and services we offer.

The Student Advisors also arrange visits for Schools/Colleges and Open Days, and offer guided tours for prospective students.

Monday to Friday: 8.00 am - 5.00 pm

Visit the Information Centre to find out about:

  • Enrolment enquiries
  • Programme information
  • Student ID cards
  • General enquiries
  • Paying your fees
  • Student parking

Location: Student Hub, Tower Block, Petone Campus
Phone: 0800 WelTec (0800 935 832)
Email: studentadvisors@weltec.ac.nz

International Office

The staff in the International Office are available to assist international students with any difficulty relating to living and studying in New Zealand. Usually it is a drop-in service but at very busy times you may need to make an appointment.

International Office
Phone: 0800 WelTec (935 832), Outside New Zealand: 64 4 9202 400
Hours: 8am – 5pm, Monday - Friday
Email: international@weltec.ac.nz
Location: Student Hub, T Block, Petone Campus

International Webpage

IT Support

WelTec provides you with computers, printers/ photocopiers, and software on our campuses to support your study. You can even bring in your own device and connect to our wireless network on most campuses. 

Computer logons

You will be given a computer log on and a default password at orientation once you have accepted your offer of place on your programme. 

For help email: learningcommons@weltec.ac.nz or call 0800 935 832

Student Email

You are automatically given a Microsoft Outlook Student email account as an enrolled student. 

You student email address is: yourusername@student.weltec.ac.nz

Log on to your Student Email here

The Student Email link is also on the WelTec website homepage under Current Students, and also on the Student intranet.


Use the Citrix gateway to change/reset your network password from off campus if it is about to expire or has expired. 

If your password has expired you will be prompted to change it when you login. 

Wireless Access - WelTec-BYOD

WelTec provides a free, Café style Wireless Network.

WelTec-BYOD is a wireless internet connection available for all enrolled students who have a wireless compatible device. This wireless connection replaces UMD. 

How do I login to WelTec-BYOD?

·         Use your wifi settings on your device - WelTec-BYOD should instantly be visible as a connection.

·         Enter your WelTec username and password and Connect.  

Where is WelTec-BYOD available?

·         Petone A Block

·         Petone B Block

·         Petone C Block

·         Petone G Block

·         Petone J Block 

·         Petone N1, N3 and N6 Blocks 

·         Petone O106 and O109 

·         Petone T Block

·         Petone R Block and Restaurant

·         Church Street all levels 

·         Regent Centre all levels 

What devices have been tested to work with this network? 

·         Windows 7 and newer 

·         Windows mobile 7 and newer 

·         Android phone and tablets

·         IOS 7 (iPads, iPhones, MacBooks) 

·         Most other wireless compatible devices should work

Online Learning (Moodle)

Moodle spaces are provided for many courses - your tutor will give you details of this during your first few days of study.

IT Help

For all IT assistance, call us: 0800 WelTec (935 832) or (04) 920-2400 or see more IT support information on our Moodle A-Z

Email: learningcommons@weltec.ac.nz 

or visit the Learning Commons Helpdesks

·         Level 2, Tower Block, Petone Campus 

·         Level 3, Church Street Campus, Wellington 

·         Level 2, Hospitality Campus, Wellington

 Conditions of Student Computer Use (pdf) 

Justice of the Peace

 Please see the the WelTec JP page for more information

Learning Commons 

The Learning Commons is a where you can access drop-in computers, meeting and study rooms and other assistance.

The staff of the Learning Commons are your first point of contact for information and help with:

  •           IT or logon issues
  •           Assistance with accessing and using online learning
  •           Help for distance students
  •           Help to access and use WelTec services and resources
  •           Making appointments for support staff

The Learning Commons is also where you can request support for academic, financial, pastoral, and ability support.

Contact the Learning Commons at:
Phone: 0800 141121
Email: learningcommons@weltec.ac.nz 

Learning Support

Advisors are here to offer you a wide range of educational support such as report or essay writing, literacy and numeracy, maths and other academic skills to help in your learning journey. We can provide advice, support and friendly assistance to help make your study at WelTec successful.

It's easy to book an appointment with a Learning Advisor, just call in and chat with the team at the Learning Commons, or contact them by phone or email.

Contact us at:
Phone: 0800 141121
Email: learningcommons@weltec.ac.nz
Web: http://www.weltec.ac.nz/studentsupport 

Library Services

Library Services are available at all of our campuses with access to print, online material, and help with finding the resources required to support your study. The Learning Commons Librarians are here to assist you with your study needs by guiding you to a wide range of relevant books, journals, videos and online resources. They will assist you to research information on your chosen subjects and to reference your material correctly using the APA referencing format.

Call in and chat with the Library staff at your campus Learning Commons with any questions you may have.

Contact us at:

Phone: 0800 141121
Email: learningcommons@weltec.ac.nz
Web: http://weltec.spydus.co.nz/cgi-bin/spydus.exe/MSGTRN/OPAC/HOME 

Maori Student Support:

Petone Campus
Te Whare Awhina is a centre created to support the participation and success of Maori students at WelTec. Concepts of Manaakitanga and Awhina guide the centre.

Services available from Te Whare Awhina include:

  • Study groups
  • Advice
  • Support and assistance on academic, cultural and personal issues.
  • Support Maori students to succeed at WelTec
  • Provide regular hui and various events throughout the year.

Contact: Hinemoa Priest - Kaiwhakahaere Maori
Phone: 0800 WelTec (935 832), Outside New Zealand: 64 4 9202 400
Email: maoristudentssupp@weltec.ac.nz

Location: 28 Kensington Ave, Petone Campus.

Contact: Susan Luke – Kai Tautoko
Phone: 0800 WelTec (935 832), Outside New Zealand: 64 4 9202 400
Email: maoristudentssupp@weltec.ac.nz

Location: 28 Kensington Ave, Petone Campus.

Pasfika Student Support

Talofa lava, Kia orana, Bula vinaka, Malo e lelei, Bozu, Taloha ni, Yes Olgeta, Aap Kaise Hai, Fakalofe lahi atu.

We want to ensure your success as a Pasifika student at WelTec, so we provide great staff, support services and resources. Students at the Petone campus are able to call in to the Pasifika Centre to get support and connect with other Pasifika students. If you are on another campus, Pasifika staff will be there regularly – or you can contact them for a time to meet, or make contact online.

Support includes mentoring, advocacy, assistance with enrolment information, scholarship information, pathway planning including employment options, and cultural and pastoral support.

Phone: 0800 141121
Email: learningcommons@weltec.ac.nz
Web: /pasifika 

Payment of Course Fees 

You must pay or make arrangements to pay your fees by the start of your programme of study. An invoice specifying the fees will be sent to you with your confirmation letter.

Payment may be by credit card or cheque and EFTPOS facilities are available in the Student Information Centres at both the Petone and Wellington CBD campuses.

Cash payments will not be accepted at any WelTec Campus. Payment can be made through internet banking into the following BNZ bank account: 02 0544 0013731 000. Please include your Student ID in the Particulars, your name in the Code and the invoice number in the Reference.

For most programmes, you may take out a student loan to pay your fees. To access Student Loan Funding apply to StudyLink (0800 88 99 00) or www.studylink.govt.nz. Please apply early since any delay in our receiving your fee payment from StudyLink means that WelTec can begin debt collection procedures.

If you are not eligible for a Student Loan for your programme of study, you may apply to pay your fees by automatic payment. For more information please visit, call or email the Student Advisor Team, phone: 0800 935 832 or email: studentadvisors@weltec.ac.nz 

If fees are not paid, or suitable arrangements to pay not made within 14 days of programme commencement, computer and library access may be withdrawn and WelTec debt collection procedures will start. You will receive two reminders by mail of the unpaid fees, then the debt will be passed to our debt collection agency. Any charges relating to the debt collection will be passed to you. If you are having problems paying fees, please talk to a Student Advisor as soon as possible either by visiting the campus, phoning (0800 935 832) or emailling: studentadvisors@weltec.ac.nz

NB: Computer log-on access and your WelTec student e-mail address will be withdrawn at the expiry of the official withdrawal period if fees remain unpaid or no arrangement for payment has been made.  

If your fees remain unpaid, WelTec reserves the right to cancel your enrolment. Cancellation means you will not be able to attend class or complete your programme of study. It does not remove your liability for the outstanding fees. If your enrolment is cancelled, it may be reinstated on payment of the outstanding fees debt.  

If any fees are unpaid at the end of your programme of study (such as cross credit fees, library fees, childcare fees), your results and any award/s will not be released until the outstanding balance are paid. This means you will not graduate from your programme.  

Further enrolment at WelTec will not be permitted if you have an outstanding balance. 

Personal Education Plan (PEP)

The PEP is designed to help you achieve your future learning goals, your readiness for study and establishes a programme of support.

It's easy to book an appointment with a Learning Advisor, just call in and chat with the team at the Learning Commons, or contact them by phone or email.

Contact us at:

Phone: 0800 141121
Email: learningcommons@weltec.ac.nz

PEP Webpage

Recognition of Prior Learning (RPL) 

Recognition of Prior Learning enables a person to be awarded credit for one or more course or unit standards without having to undertake a formal course of study.

What is required for RPL?
The process requires an applicant to demonstrate that they are able to satisfy the assessment criteria of the courses or unit standards for which they seek RPL. This can be done by attestation, a portfolio, a
journal, certificates, an interview or tests. The method to be used will be discussed with you as part of the application procedure.

More Information:


WelTec has a wide variety of scholarships on offer to students. For information and application forms see:

For all scholarship enquiries contact
Scholarship Officer
Phone: 0800 WelTec (935 832), Outside New Zealand: 64 4 9202 400
Email: scholarships@weltec.ac.nz
Mailing address: Scholarships Officer
Wellington Institute of Technology
Private Bag 39803, Wellington


WelTec provides security services at the Petone and Wellington Campuses.

From 8am 12am, please ring the main phone number 0800 935 832 (0800 WELTEC) and someone will put you in touch with one of our Security Officers.

Outside of these hours please ring:

WelTec Security 021 240 2077 or evenings 027 225 4560
Lower Hutt Police (Petone) (04) 5602 600
Wellington Police (04) 3812 000
Emergency 1-111

If you have any general concerns about Security, please email facilities@weltec.ac.nz

Smoke Free

WelTec is proud that all of our campuses became smokefree on 1 January 2014. A smokefree campus means a healthier environment for staff, students and visitors.

Where can you smoke?

People can smoke outside the campuses on public land, for instance along Church St downstairs from the Wellington Campus building.

Student Allowance and Loans

StudyLink administer financial support for students including student loans and allowances.

Contact StudyLink on:
Free phone: 0800 88 99 00
Free fax:0800 88 33 88
Email: studylink@msd.govt.nz
Website: www.studylink.govt.nz 

Petone Campus
Two computers are available in the Student Hub where you can access the StudyLink website (bring your bank account number and IRD number if you wish to apply for a student loan online).

MyStudyLink is an online tool that will allow you to view and update your details online. You can:

  • Check the status of your application for Student Loans, Allowances or Scholarships.
  • See your Student Loan balance and details of your borrowing.
  • View and update your personal details.
  • See details of your next payment and any previous transactions.
  • View and update your Student Loan living costs.

To get a MyStudyLink Account call 0800 88 99 00.

Student ID Cards

Once you have accepted your place on your programme you will be able to get your student ID card.  This can be done by having your photograph taken at one of our campuses, or for students studying by distance, or for those unable to visit us in person, you can email your photo to studentadvisors@weltec.ac.nz and will send your ID card to you.

Your Student ID card is used for:

  • Printing and photocopying
  • Proof of ID for examinations
  • Library
  • Student discounts

For further information please contact a Student Advisor:

Hours: Monday - Friday, 8.00am-5.00pm
Phone: 0800 WelTec (935 832), Outside New Zealand: 64 4 9202 400
Email: studentadvisors@weltec.ac.nz 

Student Mentors

Life is full of challenges that can get in the way of your study. When those challenges occur, either with life or study, our Student Mentors are here to help you. Their job is to help you eliminate those barriers that impact on your attendance or success.

Your Student Mentor will come to you – just contact the Learning Commons team to make an appointment or drop into one of the Learning Commons.

Phone: 0800 141121
Email: learningcommons@weltec.ac.nz 

Transfers / Changes to Enrolment

You can change the courses in your enrolment by completing a Transfer / Change Enrolment form.

Return the form to Reception at any Campus or Mail to: Private Bag 39814, Lower Hutt 5045
Applications must be received before the start of the course, or within the approved refund period (see below). After these dates changes to your enrolment will not be processed with a refund except under exceptional circumstances.


Withdrawals and Refunds

International Students
See the International Student Refund Policy

NB: There are no refunds after the start of the programme of study except in exceptional circumstances.

Domestic Students
To be eligible for a refund and to have your Academic Record amended a withdrawal application must be received in writing. You can complete a Withdrawal Application form and return it or you can withdraw formally by sending an email to enrolments@weltec.ac.nz. State the programme and include your full name and student ID in the email.

Refunds will be made under the following circumstances:

  1. If WelTec cancels a programme any fees paid will be refunded in full. 
  2. If your written application to withdraw is received before course start or within the approved refund period (see table below) WelTec will refund your fees. 
  3. If your withdrawal application is received after the approved refund period no refund will be paid except in exceptional circumstances. In such cases you must complete an Exceptional Circumstances Application Form and provide documentary evidence of the exceptional circumstances. Generally exceptional circumstances are events outside your control such as illness, accident, or an unexpected change in circumstances. A refund or transfer of fees may be considered. 

Course duration

Last date for refund

17 weeks

10 working days from course start

32-34 weeks

20 working days from course start

Contact: The Information Centre
Phone: 0800 WelTec (935 832), Outside New Zealand: 64 4 9202 400
Email: studentadvisors@weltec.ac.nz
Mailing Address: Wellington Institute of Technology
Private Bag 39803

Trimester and Refund Dates 2015-16

Withdrawals and refund dates apply to courses, not programmes. Course details are on your Enrolment Contract.

If you have completed between 10% and 75% of course duration and choose to withdraw your fees will not be refunded; you will receive a withdrawn result on your academic record.


Courses Start

Courses End

Last date for refund

Last date to withdraw

Trimester 3 2015 

9 November 2015

26 February 2016

23 November 2015

1 February 2016

Full year courses 2015-2016

13 July 2015

24 June 2016 10 August 2016 4 April 2016
Trimester 1 2016 29 Feburary 2016 24 June 2016 14 March 2016 30 May 2016

Trimester 2 2016

11 July 2016 4 November 2016 25 July 2016 10 October 2016
Trimester 3 2016 7 November 2015 20 February 2017 21 November 2016 30 January 2017
Full year courses 2016 29 February 2016 4 November 2016 28 March 2016 5 September 2016
Full year courses 2016-17 11 July 2016 30 June 2017 8 August 2016 10 April 2017

Unpaid Fees

  • If you withdraw in writing during the refund period the invoice will be withdrawn.
  • If you withdraw after the refund period fees must still be paid. Normal debt collection processes will be followed
  • If you do not withdraw formally you are liable to pay fees, even if you do not attend classes.