Services and Support for International Students
WelTec’s professional International Team are responsible for International Marketing and Recruitment, International Student Applications, Admissions and Enrolment, and for monitoring the pastoral care of International Students during the time of their enrolment.
We are dedicated to ensuring your time at WelTec is successful and enjoyable.
- When you arrive in Wellington, the International Team can arrange for you to be picked up from the airport and driven to your accommodation free of charge. Book your free airport pickup by following the directions here
- We can give you advice on different accommodation options-and help you decide on the right accommodation for you in Wellington
- WelTec’s unique International Orientation includes workshops and activities to support your successful transition to studying and living in New Zealand
- Make Connections- Activities and Events for International Students
- Student Support - the International Team will provide you with pastoral care and special support in your study, home life and recreational activities, and in any other areas that you may require.
- Learning Support Service - a central place where International students can find all the assistance they need for success in their studying
The Education (Pastoral Care for International Students) Code of Practice 2016
When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well informed, safe and properly cared for. To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016 (the new Code of Practice).
The new Code of Practice, which replaces the 2010 Code was released in March 2016, and applies from 1 July 2016. WelTec has agreed to observe and be bound by this Code.
The Code of Practice prescribes the required outcomes education providers and their agents need to deliver for their international students. The Code of Practice does not apply to concerns about academic standards.
The Code of Practice is available on the New Zealand Legislation website. Further information about the Code can be found on the NZQA website www.nzqa.govt.nz.
Please read this important information to help you prepare for your time in New Zealand: insurance, WelTec’s International Student Refund Policy, Visa’s, Immigration and the Application and Enrolment process for International Students.
If you have a complaint about WelTec’s compliance with the Code of Practice, there is a formal process to follow:
Step One: Make a formal complaint to WelTec
If you (or your parents, if you are under 18) have a complaint about WelTec, or about one of WelTec’s representatives breaching the Code, you can make a complaint in writing to WelTec.
Step Two: If your complaint is not resolved, contact NZQA
If your complaint is not resolved once you have worked through WelTec’s complaints process, you can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email firstname.lastname@example.org
The NZQA website provides detailed information on the complaints procedure at http://www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/
If you would like to discuss a concern or complaint, contact the International Student Advisor (Support) for confidential information and advice:
Rae Ridley, International Student Advisor (Support)
WelTec International, Student Hub, Petone Campus
Student aged 17 at time of enrolment
WelTec accepts International Students aged 17 years (but not younger) at the time of programme commencement.
Special arrangements apply to students aged under 18 years under the Code of Practice.
Your parents are required to sign a under-18 consent/indemnity form. Your application to study at WelTec will not be processed until this form is signed by your parents/guardians.
To ensure your safety while in New Zealand:
- You will be placed with a WelTec approved homestay family. You are required to stay in this home until you turn 18. This requirement applies to weekends, holidays and WelTec vacation periods.
- You will be required to meet WelTec's International Student Advisor (Support) regularly, to discuss your wellbeing and resolve any issues.
- Quaterly reports will be send to your parents/guardians about your attendance, progress, achievements, and any issues or concerns identified by academic or support staff. Your parents will be asked to acknowledge receipt of these reports.
Designated Person - Pastoral Care
The New Zealand Code of Practice for the Pastoral Care of International Students requires that WelTec has a designated person to be responsible for all inquiries about pastoral care from international students.
Rae Ridley, International Student Advisor (Support) has this responsibility at WelTec.
Rae is available to provide confidential assistance and advice on any questions or concerns you might have in adapting to study and life in New Zealand, including:
- Information and advice on accommodation options
- Coping with homesickness and culture as you adjust to living in New Zealand
- General health and wellbeing
- Information and advice on accessing welfare facilities, including personal health services, mental health services, drug education and counselling, and problem gambling
- Advice on accessing information on sexuality education, health promotion, and sexual and reproductive health services
- Student advocacy and grievance procedures at WelTec
- New Zealand law and legal issues
- Assistance to anyone who is facing difficulties
Rae will help you access services within and outside of WelTec to provide you with the information and help you need.
Contact hours and availability
Rae is available Monday to Friday, 9-4pm
Rae can be contacted on her mobile number for after hours emergencies only
WelTec International, Petone Campus, in the Student Hub (T Block)
Phone: +64 4 9202 594
Mobile: +64 27 498 6076
Content approved by General Manager International, April 2017